Yesterday I received a call from Bulgaria. Thanks to Jaxtr the call was free for both of us. Here is how I routed the call. Jaxtr answered the call and sent it to my RingCentral virtual PBX. You can program RingCentral so it knows your normal business hours. Since yesterday was Sunday my call answering rules told the call controller to send the caller directly to voicemail. The message from Bulgaria was clear and perfect.

If the caller had called today – Monday – here is how the call would have been handled: RingCentral would forward the call to my cell phone if the caller dialed in between the hours of 10 AM and 5 PM, depending on what extension the caller selected. If the caller selected the Jaxtr extension the call would not be forwarded, allowing only for a message to be left by the caller. If the caller did not select an extension RingCentral would process the call according to my answering rules. We use five extensions. Jaxtr callers are asked to select extension 105 for test calls.

On the telephone network the call from Bulgaria came into Jaxtr and went on to our RingCentral telephone number in Thousand Oaks California. We are in the state of Missouri. The call becomes a VoIP call, and if answering rules match, can become a regular PSTN call again as it gets forwarded to our work phone or cell phone. Even with all of these transitions I am constantly amazed at how good the calls sound. Lately the only exception has been some calls from India where the originating caller has dialup.

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4. Voicemail from Bulgaria surprised me today
5. Calls from Bulgaria, Greece and Colombia – users like free minutes